Shipping policy

Last updated: __________

This Shipping Policy applies to orders placed at tockridge.com.

Shipping Destinations

We ship to eligible addresses in the United States.

Service to Alaska, Hawaii, U.S. territories, APO/FPO addresses, and P.O. boxes: __________

Any destination restrictions will be shown before checkout.

Processing and Transit Times

Order processing time: __________ business days
Estimated transit time after shipment: __________ business days

Processing time and transit time are separate. Business days exclude weekends and applicable public holidays.

Product-specific shipping estimates or preorder dates shown before purchase take precedence over general estimates.

Shipping Charges

Available shipping services and charges are displayed at checkout before payment.

Free shipping conditions, if offered: __________

Shipment Delays

We will ship within the timeframe stated when you order. If no shipment timeframe is stated, we will comply with the applicable federal requirement to ship within 30 days after receiving a properly completed order.

If we cannot ship on time, we will provide the required delay notice and an opportunity to accept the revised shipment date or cancel for a full, prompt refund of the unshipped merchandise and applicable charges.

Where your consent is required and is not obtained, we will cancel and refund the affected portion of the order as required by law.

Tracking

When tracking is available, we will email the tracking information after shipment. Carrier systems may take time to display the first update.

Address Changes

Please check your address before submitting an order. Contact contact@tockridge.com promptly if a correction is needed.

Changes may not be possible after shipment. Any additional charges arising from a customer-requested change will be explained before you agree to them.

Lost, Damaged, or Missing Deliveries

If an order is lost, damaged, or marked delivered but cannot be located, contact contact@tockridge.com with your order number.

We will investigate with the carrier and provide an appropriate resolution based on the circumstances and applicable law. A tracking status alone does not automatically determine responsibility.

Multiple Packages

Orders may arrive in separate packages. We will not impose additional shipping charges beyond those agreed at checkout without your authorization.

Fulfillment Origin and Import Charges

Shipment origin country or countries: __________

Any customer responsibility for import duties or related charges must be clearly disclosed before purchase. We will not impose undisclosed charges after checkout.

Contact

Email: contact@tockridge.com