Privacy policy
Last updated: __________
This Privacy Policy explains how Tockridge, operated by __________, handles personal information when you visit tockridge.com, place an order, or communicate with us.
Business address: __________
Privacy contact: contact@tockridge.com
Information We Collect
Depending on your interaction with our store, we collect:
- Contact and account information: your name, email address, telephone number, shipping and billing addresses, and account details.
- Order information: products purchased, order history, payment status, returns, and customer service records.
- Payment information: information necessary to process a transaction through our payment providers.
- Communications: messages and information you submit when contacting us.
- Device and usage information: IP address, browser and device information, pages viewed, and interactions with our website, including information collected through cookies and similar technologies.
- Marketing preferences: subscription choices and privacy preferences.
Payment information is processed through the payment services available at checkout. Please do not send complete payment card details by email.
Sources of Information
We receive information directly from you, automatically through your use of the website, and from service providers that support payments, order fulfillment, fraud prevention, and other store functions.
How We Use Information
We use personal information to:
- Process payments and fulfill orders.
- Arrange shipping, returns, and refunds.
- Provide customer support.
- Operate and improve the website.
- Protect against fraud, unauthorized activity, and security threats.
- Send order-related communications.
- Send marketing communications in accordance with your preferences and applicable law.
- Maintain business records and meet legal obligations.
How We Disclose Information
We disclose information as necessary to service providers supporting our store, including ecommerce hosting, payment processing, shipping, customer support, communications, security, and analytics.
We may also disclose information when legally required, to protect legal rights, or in connection with a business transaction such as a merger or acquisition, subject to applicable safeguards.
Additional analytics, advertising, and other relevant providers used by this store: __________
Shopify
Our store is hosted on Shopify, which processes personal information to provide ecommerce services. Depending on the features enabled, Shopify may also process information for purposes described in its own privacy notices.
For information about Shopify’s practices and available privacy tools, visit Shopify’s Privacy Policy.
Shopify Network Intelligence and other enhanced data features enabled for this store: __________
Cookies and Advertising
Cookies and similar technologies support functions such as shopping carts, checkout, security, preferences, and, where enabled, analytics and advertising.
Some advertising technologies can constitute a “sale,” “sharing,” or processing for targeted advertising under applicable state privacy laws, even when no money is exchanged.
Whether this store sells or shares personal information or uses it for targeted advertising: __________
Categories of information involved and categories of recipients, if applicable: __________
Cookie preference and advertising opt-out link: __________
Where legally required, we honor recognized opt-out preference signals, including Global Privacy Control, for the activities covered by those signals.
Response to other browser “Do Not Track” signals: __________
Your Privacy Rights
Depending on your state of residence and whether the relevant law applies to our business, you may have rights to access, correct, delete, or obtain a portable copy of your personal information.
You may also have rights to opt out of certain sales, sharing, targeted advertising, or profiling, and to limit certain uses of sensitive personal information.
We will not unlawfully discriminate against you for exercising applicable privacy rights.
To submit a request, email contact@tockridge.com.
Additional privacy request method: __________
“Do Not Sell or Share My Personal Information” link, if applicable: __________
We may verify your identity when appropriate for the request. We will not require identity verification for opt-out requests where prohibited by law. Authorized agents may submit requests subject to applicable requirements.
If we deny a request and applicable law provides an appeal right, you may appeal by emailing contact@tockridge.com. You may also contact your state attorney general or other relevant privacy regulator.
Marketing Choices
You can unsubscribe from promotional emails using the unsubscribe link in the message or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary transaction-related communications.
Retention and Security
We retain information for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, legal recordkeeping, fraud prevention, and dispute resolution.
We use reasonable safeguards appropriate to the information we handle. No electronic system or transmission method can guarantee absolute security.
Children
Our store is not directed to children under 13. If you believe a child under 13 has provided personal information to us, contact contact@tockridge.com so we can investigate and take appropriate action.
International Processing
Information may be processed in countries where Shopify and our other service providers operate, including countries with different privacy laws. We apply safeguards where required by applicable law.
Changes and Contact
We may update this policy to reflect changes in our practices or legal requirements. We will revise the date above and provide additional notice or obtain consent when required.
Legal business name: __________
Mailing address: __________
Email: contact@tockridge.com