Refund policy

Last updated: __________

This Return and Refund Policy applies to purchases made at tockridge.com.

Return Period

You may request a return within __________ calendar days after delivery.

For change-of-mind returns, items must be unworn, unused, and returned with their original packaging, accessories, tags, and any included documentation. Watches must not have been altered, engraved, damaged, or resized.

These conditions do not restrict your rights concerning defective, damaged, incorrect, or otherwise nonconforming products.

How to Request a Return

Email contact@tockridge.com with your order number, the item you wish to return, and the reason for your request.

Please contact us before sending a return so we can provide the correct return instructions. Our business address may differ from our return address.

Return address: __________

A return authorization process does not limit any rights you have under applicable law.

Return Shipping and Fees

For change-of-mind returns:

Responsibility for return shipping costs: __________
Treatment of original shipping charges: __________
Restocking fee, if any: __________

Any applicable return fees or restrictions will be disclosed before purchase.

When a return results from our error or a product arriving defective, damaged, or incorrect, we will provide an appropriate remedy and cover necessary return shipping costs where applicable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact contact@tockridge.com promptly if an item arrives damaged, defective, or incorrect.

Include your order number and, when reasonably available, photographs showing the issue. We may request additional information to assess the problem.

Depending on the circumstances and applicable law, the remedy may include a replacement, repair, or refund. A delay in reporting an issue does not automatically eliminate statutory or warranty rights.

Exceptions

Personalized, engraved, or custom-made products may be excluded from change-of-mind returns when that restriction is clearly disclosed before purchase.

Any final-sale designation will be shown before checkout. Final-sale restrictions do not remove rights relating to defective or misdescribed goods.

Exchanges

To request an exchange, contact contact@tockridge.com. Exchanges depend on product availability. If an exchange is unavailable, we will explain the applicable return or refund options.

Refunds

We will notify you after receiving and assessing your return.

Approved refunds will be issued to the original payment method within __________ business days, or sooner when required by law. Your financial institution may require additional time to display the credit.

We will not substitute store credit for a refund that you are legally entitled to receive without your agreement.

Order Cancellations

Your cancellation and refund rights for delayed or unshipped orders remain protected by applicable law.

Consumer Rights

This policy supplements, and does not replace, applicable consumer protection laws and warranty rights. If applicable law provides greater protection, that protection controls.

Contact: contact@tockridge.com